BIWA GROUP
From the heart
to commitment
ABOUT BIWA
The origin of a hidden gem in Tulum
On December 24, 2017, Biwa was born in the heart of Tulum, transforming the ruins into a 16-room boutique retreat. Its name, inspired by the Biwa pearl from Lake Biwako in Kyoto, represents rarity, beauty, and rebirth.
More than a hotel, Biwa is a destination for discovering the Riviera Maya authentically, combining comfort, personalized experiences, and the tranquility of a retreat in the heart of the city.
ABOUT BIWA
The origin of a hidden gem in Tulum
On December 24, 2017, Biwa was born in the heart of Tulum, transforming the ruins into a 16-room boutique retreat. Its name, inspired by the Biwa pearl from Lake Biwako in Kyoto, represents rarity, beauty, and rebirth.
More than a hotel, Biwa is a destination for discovering the Riviera Maya authentically, combining comfort, personalized experiences, and the tranquility of a retreat in the heart of the city.
At Biwa, hospitality is not a protocol; it is a conscious experience that turns every stay into an authentic, warm, and memorable experience, reaffirming our mission to create a more responsible future.
Our Commitment to the Future
Since 2023, Biwa has held the ESR Distinction, a recognition given to companies that go beyond service and demonstrate a genuine commitment to society, the environment, and their people.
This distinction not only validates a practice, but represents our belief that every action has an impact. For us, being eco-friendly is a philosophy reflected in every decision: from resource efficiency, the integration of sustainable practices into our operations, and support for local suppliers, to the way we welcome every guest with a warm and personal approach.
At Biwa, hospitality is not a protocol; it is a conscious experience that turns every stay into an authentic, warm, and memorable experience, reaffirming our commitment to building a more responsible future.
Since 2023, Biwa has held the ESR Distinction, a recognition given to companies that go beyond service and demonstrate a genuine commitment to society, the environment, and their people.
This distinction not only validates a practice, but represents our belief that every action has an impact. For us, being eco-friendly is a philosophy reflected in every decision: from resource efficiency, the integration of sustainable practices into our operations, and support for local suppliers, to the way we welcome every guest with a warm and personal approach.
PROJECT
The Biwa project was born with a clear purpose: to offer much more than accommodation. We want every guest to enjoy a complete experience, with everything they need within reach: from Wi-Fi, a 12-hour front desk, and room service, to a rooftop with city views, a pool, and a gym.
A place where you can have breakfast, lunch, or satisfy your cravings at an ice cream and candy shop open for any sweet temptation. For those traveling for business, we offer meeting rooms and a range of services designed to make every day easier; for those seeking adventure, personalized tours, local recommendations, and 24/7 private transportation to explore every corner of the Riviera Maya.
Ultimately, Biwa is a versatile home in the heart of the city, designed for travelers, families, and professionals who want to feel at home, with hospitality as our greatest hallmark.
Biwa is more than just a hotel; it is a living project that extends beyond its 16 rooms and continues to grow with new offerings. We extend our vision to other properties that, guided by the same spirit, seek to offer different experiences while sharing a common essence: genuine hospitality, a commitment to sustainability, and the desire to make every stay authentic, comfortable, and memorable. From Cabañas immersed in the living jungle, inviting guests to disconnect and reconnect with nature, to Valhalla Residences, designed for families and extended stays with the comfort of a true home, each space reflects our purpose of innovating without losing our essence. Everything is part of the same story: creating unique moments in Tulum with the Biwa signature, a brand that embraces a diversity of experiences while maintaining a common thread of quality, warmth, and authenticity.
Biwa Hotel in Tulum offers 16 modern rooms, a rooftop, pool, and gym, with warm hospitality, personalized services, and a commitment to sustainability, providing every guest with an authentic, comfortable, and memorable experience in the heart of the Riviera Maya.
hotel
Biwa Cabins, immersed in the natural surroundings of Tulum, combine rustic design with modern comfort, offering an intimate and authentic retreat with warm hospitality, a commitment to sustainability, and spaces designed to relax and connect with nature in complete harmony.
CABINS
Valhalla Residences Biwa offers modern and versatile spaces in Tulum, ideal for families and extended stays. It combines contemporary design, exceptional comfort, and warm hospitality, with services designed for a comfortable and authentic lifestyle in a peaceful and sustainable environment.
RESIDENCES
Don Tomás is Biwa’s dining space in Tulum, specializing in authentic breakfasts and local flavors. It offers a warm and welcoming atmosphere, with homemade dishes prepared with fresh ingredients—ideal for starting the day with energy and tradition.
RESTAURANT
Transportadora Biwa provides 24/7 service in Tulum and the Riviera Maya, offering safe, comfortable, and punctual transfers to airports, hotels, beaches, and personalized tours. Designed for travelers and families, it ensures reliability, attentive service, and the best experience on every journey.