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Biwa: Your Hotel and Residences in the Heart of Tulum
Biwa Tulum is at the heart of a growing project designed to offer unique experiences in Tulum. Our flagship property combines boutique hospitality with spaces such as Don Tomás Café and Sugar Rush.
The Biwa experience also extends to Valhalla Residences, Cabañas en la Selva, and Transportadora Biwa, offering accommodations, wellness, private transportation, and tours to discover the Riviera Maya.
Rooms
Standard Room
32 m² room with a King-size bed, kitchenette, and accessible bathroom. Comfortable, functional, and equipped for an independent stay.
TWIN ROOM
32 m² room with two single beds, kitchenette, and accessible bathroom. Comfortable, functional, and designed for a pleasant shared stay.
EXECUTIVE Room
32 m² room with a King-size bed, spacious bathroom overlooking the pool, and kitchenette. A comfortable and elegant space for extended stays or getaways.
JUNIOR SUITE
80 m² suite with two bedrooms, a fully equipped kitchen, one Queen-size bed, and two single beds. Spacious, comfortable, and designed for families or extended stays.
transportadora biwa
Your
journey
our priority
Travel with peace of mind knowing you have a private, safe, and reliable service. With Transportadora Biwa, move at your own pace: 24/7 airport transfers and tours to beaches, cenotes, and archaeological sites to discover Tulum worry-free.
Amenities
Pool Area
Relax on comfortable loungers with complimentary towels and café service. A family-friendly space with toys, restrooms, and showers.
Rooftop
Relax on comfortable loungers with complimentary towel service and enjoy our café service during brunch hours. Take advantage of a family-friendly space with toys for children, restrooms, and showers to complete your relaxing experience.
Loungers, complimentary towels, and café service during brunch hours. A family-friendly space with toys, restrooms, and showers.
Elevator and support areas
Biwa is a hotel designed to accommodate guests with reduced mobility. We offer an elevator, an accessible entrance ramp, and adapted bathrooms with grab bars, ensuring comfort, accessibility, and safety throughout your stay.
Accessible hotel with an elevator, ramps, and adapted bathrooms with grab bars, ensuring comfort, accessibility, and safety.
GYM
Our gym features basic weight-training equipment, ideal for building strength and toning, as well as cardio machines for those who prefer aerobic exercise.
A practical and functional space designed to help you stay active at your own pace.
Gym equipped with weights and cardio machines to help you stay active and train at your own pace.
Exclusive Offers
15% OFF ON YOUR
NEXT VISIT!
Turtles
in Akumal
Cenote Zemway
Sábados de Mimosas en Don Tomás
En Don Tomás celebramos el fin de semana con un toque especial: cada sábado disfrutá de nuestro 2×1 en mimosas, acompañadas de buena compañía, ambiente cálido y el sabor auténtico que nos distingue.
Reviews
EXCELENTE A base de 124 reseñas Publicado en Tripadvisor Alexandra HVerificada Hotel Biwa Tulum Lovely hotel and cafe next door, and all the staff at both were so helpful. Our king room was spacious and very comfortable, clean and good value. Our room faced the street so it was a little noisy at night but not a problem. We got the breakfast package. There were many choices at Cafe Tomas and the breakfasts were huge. We went back for a lunch which was also great. We discovered near by great restaurants for dinner. The location in Tulum Centro was far from the beach and more touristy areas, but we took the local "collectivos" to get around. They were, cheap, comfortable and easy.Publicado en Tripadvisor C SVerificada Now our 1st choice hotel in Tulum We have been to Tulum several times but this was the first time staying here (5 nights) . We will definitely be back. Stayed in the spacious Jr Suite that has a kitchen and larger fridge which worked for us perfectly. Room modern and super clean. Staff very nice and welcoming. Never used the pool as there was an unusual cold front during our stay but looked very clean. The roof top seems like a nice place to hang out in the sun if we had time but we were out most of the day . The only thing to be aware of is you are situated right in the busy central area of the downtown tulum which comes with street noise and dogs barking so if you are an early to bed sleeper might be an issue for some . A couple nights I put on some sleep sounds on my phone or ear plugs which did the trick , but never had poor sleep ( comfy beds ).Publicado en Tripadvisor Alex GVerificada Mis vacaciones en Biwa Tulum Agradable atención, tranquilidad y limpieza aceptable, quizás estaría bien que agregaran una plancha. El desayuno en la cafetería de Don Tomás, es abundante , delicioso y fresco, el trato muy amable.Publicado en Tripadvisor Susy WVerificada Wonderful stay We had a wonderful stay at the Biwa. The rooms were very spacious and clean. The staff were great, very helpful and answered all our questions before we arrived really quickly. Great location for restaurants and bars of Tulum. Pool was good, and breakfast at the next door cafe was fantastic. Hotel is a few km from the beach and local in taxis are very expensive. We used the collectivo (local bus) which was cheap and reliable to get around. I would recommend Biwa to families looking for a base in Tulum.Publicado en Tripadvisor Mark JVerificada Best Downtown Hotel in Tulum This is the best downtown hotel in Tulum. Staff is friendly and helpful, rooms are excellently maintained. Great central location. Desk staff knowledgeable of the local area and very helpful. Would highly recommend staying at the Biwa. *****Publicado en Tripadvisor Post2GaryVerificada Clean, central location and lovely staff Points that really stick out for us: really clean hotel and rooms, really friendly staff who always say hello and can’t do enough for you, central location to the main street. We loved staying at this hotel. The staff were always smiling and so helpful (thank you so much). The WhatsApp service is excellent for asking questions or requests and the staff speak great English. The hotel was very clean, the rooms were very clean and we like how the floor was washed by the maid each time. There is a roof top area with a bar and sunbeds but nearly every day we checked it was empty - but a great spot to catch a sun tan. The pool area was clean and tidy but didn’t really get the sun (maybe wrong time of year January), but being 29 degrees was a nice spot to chill out. The location of the hotel was great. Next door (connected to the hotel at the rear) is an excellent breakfast and lunch spot, food was really nice and friendly staff. The hotel was on a street with a few street food vendors and several restaurants. There is also a 7-11 convenience store nearby on the corner and an XXO store too. If you walk down a side street (come out of the hotel, do a left then take any left) it’s a 10/15 minute walk to a large supermarket. Yes I would stay at this hotel again.Publicado en Tripadvisor Ann MVerificada We will be back Celebrated my birthday in Tulum. We stayed three nights at Hotel Biwa and had the suite. It was very clean and Stephanny was a joy. The pool was relaxing. Hotel Biwa's location is great. Restaurants are walking distance and so is downtown. I will be back.Publicado en Tripadvisor Karen GVerificada You can't go wrong with this place! Very pleasantly surprised at a super pleasant stay. The room is comfortably large and very clean. The King size bed was comfortable. Given that the hotel is right on the busy street of Satelite, it was surprisingly quiet. I could hear one dog barking, a person playing music in their car extraordinarily loud, and a couple of extra loud trucks. But overall, the traffic noise was nominal. The staff was super friendly and helpful. Between us, we all spoke enough English and Spanish to communicate freely. Water temperature and pressure were perfect. Wifi was reliable and adequate. I didn't use the pool but it looked clean and well-maintained. Next time! The restaurant was great. Service was fast and staff was super friendly and accommodating. Food was delicious. I had breakfast there all 3 days. Even got a breakfast sandwich to go on the day we headed out of town early in the morning. Hey, they make their own bread in house. Location is great. Easy walking distance to many restaurants, banks, convenience stores and two of my friends' homes. I would have given them 5 stars, but for a couple of things. One, is that the coffee in the room is only free the first night. After that you are required to buy coffee pods. Same with water. The water is not entirely unusual, but for such an otherwise nice place, I was surprised at the coffee charge. The other was that I had inadvertently booked a non-refundable rate. When my plans changed and I wanted to cancel, they were intractable. They offered a voucher, but it had a very short time limit which was not of use to me. In the end, it was okay and I was happy i stayed there before it gave me some much needed solitude and quiet time. But just be cautious about the rate you are agreeing to when you book. Non-refundable means just what it says. I loved my experience so much, I'm imagining that I will be booking a short stay every quarter or so just to have a little get away.Publicado en Tripadvisor PJVerificada Great value We stayed here for 8 nights. This hotel is new and clean, well-decorated and in good location (close to Tulum centro with restaurants and shops). The personnel was very nice and quickly responded to all our requests. Our room got cleaned every day and smelled fresh. It was nice to have a kitchen and a large bathroom. I recommend getting a room with a balcony. There is a community room with a small gym and even a pool table. They offer rental bicycles for 200MXN per day (15-20 minutes to bike to the beach). The rooftop was nice as well and you can watch sunset from there. They have a cafe “Don Tomas” on the ground floor where they serve delicious breakfast and lunch. A couple of negative comments: this hotel is in the noisy neighborhood (barking dogs, vendors etc) and the pool area is facing north (no direct sun).
























